At malaysia12, your privacy is more than a legal obligation — it is a core commitment. This document transparently explains how we collect, use, store, and protect your personal data every time you use our platform.
We build trust not just through words, but through real systems and policies that protect every piece of information you entrust to us.
All your personal data and financial transactions are protected with the same 256-bit SSL encryption used by banking institutions. No external party can read or intercept your information while in transit.
Your data is stored in data centres protected by strict physical and digital access controls. Our servers undergo regular security audits and comply with international information security standards.
Malaysia12 has never and will never sell, rent or transfer your personal data to any third party for marketing purposes without your explicit consent. Your data belongs entirely to you.
Identity verification documents submitted during the KYC process are stored in an isolated environment with access restricted to authorised compliance staff only. These documents are not used for any other purpose.
You have the right to access, correct, download, or request deletion of your personal data at any time. The privacy control panel in your account makes this process straightforward without needing to contact support.
The malaysia12 privacy policy is designed to comply with Malaysia's Personal Data Protection Act 2010 (PDPA). We update this policy regularly to ensure it stays aligned with the latest legal requirements.
Introduction: malaysia12 takes user privacy very seriously. This Privacy Policy describes our practices regarding information collected through the malaysia12.com website and our mobile app. By using our platform, you agree to the terms stated here.
Malaysia12 collects various types of information to ensure a smooth, secure user experience that complies with legal requirements. The information we collect falls into two main categories:
Information you provide directly:
Information collected automatically:
We only collect information that is strictly necessary for the stated purposes. If additional data is needed, you will be informed in advance and asked for your consent.
Malaysia12 collects your personal information through various channels depending on how you interact with our platform:
Malaysia12 will never ask for your password via email, phone or live chat. If you receive such a request, it did not come from us — please report it to our security team immediately.
Every piece of data we collect has a clear and legitimate purpose. Below is a summary table outlining the primary purposes for which your data is used:
| Data Type | Purpose of Use | Legal Basis |
|---|---|---|
| Name & date of birth | Identity verification & age eligibility | Legal obligations |
| Email & Phone | Account communications & two-factor authentication | Contract fulfilment |
| Banking information | Deposit & withdrawal processing | Contract fulfilment |
| IP Address & Location | Fraud detection & regional compliance | Legitimate interests |
| Game History | Responsible gaming monitoring | Legal obligations |
| Usage Data | Platform improvement & user experience | Legitimate interests |
We will not use your data for any purpose not stated here without first obtaining your renewed consent.
Malaysia12 does not sell or rent your personal data to anyone. However, there are certain situations where we need to share your information with trusted third parties to keep our services running properly:
All third parties we work with are bound by strict data protection agreements and are only permitted to process your data in accordance with our instructions.
All malaysia12 third-party service partners have undergone security and privacy due diligence reviews before being approved to integrate with our platform.
We continuously invest in security infrastructure to ensure your data is always protected. The key security measures we employ include:
While we employ the best security measures, no system is entirely risk-free. You also play an important role — please use a strong, unique password and enable 2FA on your account.
Malaysia12 retains your personal data only for as long as necessary for the stated purposes or as required by law. The following are our data retention guidelines:
After the specified retention period has elapsed, your data will be securely deleted or anonymised in accordance with our integrated data deletion procedures.
As a Malaysia12 user, you have the following rights regarding your personal data under Malaysia's Personal Data Protection Act 2010 (PDPA):
Request a copy of all personal data we hold about you in a readable format.
Correct any inaccurate or incomplete information in your account profile.
Request deletion of your data, subject to any active legal retention obligations.
Object to the processing of your data for direct marketing or analytics purposes at any time.
Download your data in a structured format for transfer to another service if desired.
Request a restriction on the processing of your data under certain circumstances, such as during a data accuracy dispute.
To exercise any of the above rights, log in to your account and navigate to the Privacy Settings section, or contact our support team via live chat. We will process your request within 14 business days.
Malaysia12 uses cookies and similar tracking technologies to enhance platform functionality and your experience. The following are the types of cookies we use:
You can manage your cookie preferences through your web browser settings. However, disabling certain cookies may affect the functionality of some parts of our platform.
The malaysia12 mobile app uses technologies equivalent to cookies, including local storage and device identifiers, for the same purposes described above.
The malaysia12 platform is exclusively for individuals aged 18 and above. We do not knowingly collect or process personal data of individuals under the age of 18.
Should we discover that personal data of someone under the age of 18 has been collected unintentionally, we will immediately take the following steps:
If you believe a minor has registered on our platform, please contact our support team via live chat immediately.
Parents and guardians concerned about their children's use of online gambling platforms are encouraged to use parental control software and have open conversations about the risks of gambling.
Malaysia12 reserves the right to update this Privacy Policy from time to time to reflect changes in our practices, legal requirements or service improvements. When material changes are made, we will:
Continued use of the platform after notice has been given is considered acceptance of the amended Privacy Policy terms. You are encouraged to review this page periodically.
If you have any questions, concerns, or wish to exercise your rights regarding this Privacy Policy, our team is ready to assist through the following channels:
For formal complaints regarding data protection, you may also contact the Department of Personal Data Protection Malaysia directly through their official channels.
Our Data Protection team is committed to responding to every privacy enquiry within 5 business days. We take every concern seriously and strive to provide a satisfactory resolution.
Malaysia12 protects all your information to the highest security standards. Register your account today and enjoy a safe, fair and responsible gaming experience.