Terms and Conditions Malaysia12 – Platform Usage Guidelines

1 Acceptance of Terms

These Terms and Conditions ("Agreement") constitute a legally binding contract between you ("User" or "Member") and Malaysia12 ("Company", "we", or "Platform") governing the use of the malaysia12.com website and all related services.

This document should be read together with Privacy Policy and Responsible Gaming Policy of ours, each of which forms part of the overall agreement between you and malaysia12.

Continued use of this platform following any changes to these terms will be deemed acceptance of the amended terms.

2 Eligibility & Registration

To register and use the malaysia12 platform, you must meet all of the following requirements:

• Age at least 18 years of age at the time of registration.
• Be an individual with the legal capacity to enter into a binding agreement.
• Not a resident or citizen of any jurisdiction where access to online gambling platforms is fully prohibited by law.
• Not currently on a self-exclusion list or any list barring play imposed by a relevant authority.
• Registering under your own name and not on behalf of another person.

Malaysia12 reserves the right to request verification documents at any time to confirm your eligibility. Documents that may be requested include a national ID, driving licence, bank statement, or any other document we deem necessary.

3 User Account

Each user is only permitted to hold one (1) active account at malaysia12. Multiple account registrations, whether using the same or different information, are strictly prohibited.

You are fully responsible for:

• Ensure that all information provided during registration is accurate, current, and complete.
• Keeping your password and account login credentials confidential.
• All activity that occurs within your account, whether with your knowledge or not.
• Notify our support team immediately if you suspect any unauthorised access to your account.

Malaysia12 shall not be liable for any losses arising from your account being accessed by another party due to your own negligence in safeguarding your login credentials.

4 Deposit & Withdrawal

Malaysia12 supports a wide range of payment methods popular in Malaysia, including FPX, Touch 'n Go eWallet, GrabPay, Boost, and major credit/debit cards. All financial transactions are subject to the following conditions:

Deposit:

• The minimum deposit amount is as stated on the platform's cashier page at the time of the transaction.
• All deposits must be made using a payment method registered in your own name.
• Successful deposits are typically credited to your account in real time or within no more than 15 minutes.
• Malaysia12 does not charge any processing fees for deposits; however, your payment provider may apply their own fees.

Withdrawals:

• Your first withdrawal requires a successful KYC verification before it can be processed.
• Withdrawals to local Malaysian bank accounts are processed within 1 to 3 hours on business days.
• Minimum and maximum withdrawal amounts are as specified on the cashier page at the time the request is made.
• All withdrawals must use the same payment method as the deposit, or a method that has been verified in your name.
• Malaysia12 reserves the right to request additional verification before approving withdrawals deemed unusual.

5 Bonus & Promotions

Malaysia12 offers various bonuses and promotions from time to time. All bonus offers are subject to the following conditions unless otherwise stated in the specific promotion terms:

1. Each bonus has a wagering requirements (wagering requirement) that must be met before any withdrawal is permitted.
2. Bonuses are only valid for use within the specified validity period. Expired bonuses will be automatically forfeited.
3. Some games may be ineligible or may contribute at a different rate toward bonus wagering requirements. Please check the respective promotion terms.
4. Only one promotional bonus may be active at a time unless the relevant promotion's terms state otherwise.
5. Malaysia12 reserves the right to void bonuses and decline withdrawal requests where there is evidence of bonus abuse or exploitation.
6. Any winnings obtained using free spins may be subject to the maximum withdrawal limit specified in the relevant promotion terms.

6 Game Rules

All games available at malaysia12 operate according to the rules set by their respective game providers and are regulated by the relevant licensing authorities. The following applies to all games:

• Game results generated by the Random Number Generator (RNG) system are final and cannot be disputed.
• In the event of a technical malfunction during a game session, any affected wagers will be returned to your account balance.
• If a discrepancy occurs between the game version on the malaysia12 server and what is displayed on your screen due to a technical issue, the result recorded on our server will prevail.
• Malaysia12 reserves the right to void bets or game sessions involved in any technical irregularity or exploitation attempt.
• The minimum and maximum betting limits for each game are as displayed within the respective game interface.

7 Prohibited Conduct

The following activities are strictly prohibited on the malaysia12 platform and may result in immediate account termination and forfeiture of funds:

• Fraud and manipulation: Any attempt to cheat, manipulate, or exploit vulnerabilities in the gaming or payment system.
• Collusion: Colluding with other players to gain an unfair advantage in games, particularly in poker and live table games.
• Money laundering: Using the platform to transfer or conceal funds derived from illegal activities.
• Bonus abuse: Opening multiple accounts or using unauthorised methods to claim bonuses repeatedly.
• Unauthorised software usage: Using bots, automation tools, artificial intelligence software, or any program that provides an unfair advantage.
• Threats and harassment: Threatening, harassing, or abusing any malaysia12 staff or other users.

8 Privacy & Personal Data

The collection, processing, and storage of your personal data at malaysia12 is governed by Privacy Policy of ours, which forms part of this agreement. By using our platform, you agree to the terms set out in that Privacy Policy.

Malaysia12 collects and processes your personal data for the following purposes:

• Identity verification and the KYC process as required by law.
• Processing of financial transactions and withdrawals.
• Improving the user experience and personalising platform content.
• Communications related to your account, promotions, and service updates.
• Compliance with applicable legal and regulatory requirements.

All personal data is protected by 256-bit SSL encryption and stored on secure servers. Malaysia12 will not sell or transfer your personal data to third parties without your consent, except where required by law.

9 Intellectual Property Rights

All content on the malaysia12 platform, including but not limited to text, graphics, logos, icons, images, audio clips, digital downloads, and software, is the exclusive property of malaysia12 or its content providers and is protected by applicable copyright law.

You are not permitted to:

• Copying, redistributing, or reproducing any platform content without prior written permission.
• Using any malaysia12 trademark, logo, or brand name without explicit permission.
• Creating derivative works based on platform content without authorisation.

10 Limitation of Liability

To the extent permitted by applicable law, malaysia12 shall not be liable for:

• Any direct, indirect, incidental, or consequential losses arising from your use of our platform.
• Service disruptions due to system maintenance, technical failures, or circumstances beyond our control.
• Losses arising from fair and legitimate game outcomes.
• Acts or omissions of third parties, including payment providers and game providers.

Malaysia12's total liability to you under any circumstances shall not exceed the amount you have deposited in the 30 days prior to the relevant claim.

11 Account Termination

Malaysia12 reserves the right to suspend or terminate your account at any time with or without prior notice in the following circumstances:

• Breach of any term in this document.
• Confirmation that your registration information is false or inaccurate.
• Legal compliance requirements or directives from relevant authorities.
• Activity suspected to be related to fraud, money laundering, or other financial crimes.
• Account closure request made by you.

If your account is terminated for legitimate reasons (not due to a violation), any remaining balance after deducting all applicable bonuses will be refunded via your original payment method within 5 to 10 business days.

You may also request account closure at any time by contacting our support team via live chat. Closure requests will be processed within 48 business hours.

12 Responsible Gaming

Malaysia12 is fully committed to responsible gaming practices. We believe gambling should remain a form of entertainment and should never become a source of stress or financial hardship.

Responsible gaming tools available on our platform include:

• Deposit limit — set daily, weekly, or monthly limits to control your spending.
• Game break — temporarily suspend access to your account for 24 hours to 6 months.
• Self-Exclusion — permanently close your account if you feel you need an extended break.
• Session time limit — limit the amount of time you spend playing in a single session.

For more information and access to these tools, please visit the Responsible Gaming of ours.

13 Amendment of Terms

Malaysia12 reserves the right to amend, modify, or update these Terms and Conditions at any time at our sole discretion. Any material changes will be communicated to you via:

• Notices prominently displayed on the homepage or within your account.
• Email to the address registered to your account (where applicable).
• In-app notifications on the malaysia12 mobile app.

The "Last Updated" date at the top of this document will always reflect the latest version. Continued use of the platform after notice of changes is given constitutes acceptance of the amended terms.

You are encouraged to review this page periodically to stay informed of the current terms governing your use of our platform.

14 Governing Law & Dispute Resolution

These Terms and Conditions are governed and interpreted in accordance with applicable law. Any dispute arising from or in connection with this agreement shall be resolved through the following process:

1. Internal resolution: All complaints must first be submitted to the malaysia12 customer support team for internal resolution within 14 business days.
2. Negotiation: If an internal resolution is unsatisfactory, both parties agree to attempt to resolve the dispute through good-faith negotiation within 30 days.
3. Arbitration: Disputes that cannot be resolved through negotiation will be referred to arbitration by a mutually agreed arbitration body.

You agree that any legal action against malaysia12 must be initiated within one (1) year from the date the incident giving rise to the claim occurred, after which the claim will be permanently barred.